Frequently Asked Questions

When is the best time to get BTS Enterprises, Inc. involved in the planning, design, and installation of a home automation system?

During initial planning sessions with you and your Architect/Builder/Interior Design team, before your blueprints are finalized, is the ideal time to get BTS Enterprises, Inc. involved. We can add years of valuable industry experience to many aspects of designing your dream home, beyond just entertainment and automation.

We already have our house plans. What's next?

For new construction and extensive renovation scenarios, low voltage contractors such as BTS Enterprises, Inc., take their turn with the other trades on the construction schedule. Below is a typical construction schedule with our tasks displayed in Blue.


Phase Description
Rough In Cabling Sometimes called Pre-Wire. Wall boxes for home theatre connections, keypads, and voice/data outlets are installed. Drywall rings for in-wall/ceiling speakers are put into place. Hidden cable is placed inside wall and secured to prevent damage during the drywall process.
Trim Out Electrical and Low Voltage contractors terminate cable and put wall plates and keypads in place. Equipment racks, TV and speaker mounts are put into place. This phase cannot begin before painting and dust generating activity is complete.
Component Installation Power conditioning equipment, amplifiers, servers, and controllers are placed into equipment racks. Cables are labeled and installed. Touchscreens are mounted in walls. TVs are installed on mounts.
Programming and Testing Remote controls are programmed. HVAC, lighting, security, and such are integrated into whole home controllers. Completed systems are tested.
Client Instruction Client walk through is conducted. Client is instructed on the function of user interfaces. The warranty period now begins.
Follow-up During the next two weeks, the client uses the systems noting any desired modifications to programming. Technician conducts follow-up to address any pending issues. Delivery is now complete.
We have heard the term "structured wiring". What is it and how much does it cost?

The foundation for each custom system begins with a comprehensive “structured wiring” plan to meet your home’s current technology needs, as well as allow for future-proofing your investment for next year’s technologies too. “Structured wiring” is a wire management system consisting of a specialized wiring cabinet, audio / video / communications outlets in each room, and detailed documentation. Cables are “home-run”, not looped, to simplify future changes and enhancements. The costs usually run from between a half and one percent of the home’s total cost.

What happens when the power goes out?

Several types of protection exists to handle power outages. Some things are backed up by UPS (Uninterruptible Power Supplies) systems that maintain power from batteries during an outage. The phone system and security system are examples of equipment requiring battery backup in case of power failures. UPS also helps protect equipment when lightning hits. For extended outages, whole house generators are now a practical solution. Generators are a standard part of our ‘Premier Package’ system offering.

What happens if a whole home controller fails?

Even without the controller, each subsystem still operates independently. Simply use the security keypad, thermostat, and light switches directly until the controller is restored. In the event of a power failure, when power is restored, the controller will automatically reboot and integrated control capabilities will be restored.

We hear some builders are including fiber optic cable into their new homes. Is this really necessary? What is BTS Enterprises, Inc.'s position on including fiber in a structured wiring package?

Category 5e unshielded twisted pair copper cable UTP (typically used for phone and Data), along with coax wire used for cable/satellite TV wiring, combine to make a communications network for the home, suitable for today’s advanced broadband services. The important factor here is that they are each home run, not looped. Fiber Optic cable is an expensive alternative suitable for carrying large amounts of data over long distances. It is a superior infrastructure choice for the Wide Area Networks which bring TV, voice, and internet services to your door but an unnecessary expense for the home or small business owner.

What are the typical components BTS Enterprises, Inc. integrates into a custom home automation system?

With a focus on convenience, comfort and entertainment, the usual functions provided come from the integration of the following:

  • Home Theatre
  • Whole House Audio / Video
  • Lighting Control and Window Treatments
  • Phone / Intercom
  • Security / Fire / Access Control
  • Lightning Protection and Battery Backup
  • Plant Irrigation
  • Pools and Spas
  • Central Vacuum
  • Remote Property Control
  • Home Office / Internet / LAN Zoned HVAC (Heat and Air)
I have a fairly good idea of what home automation is, but I would still like to get more information. Please advise.

Check out our suppliers’ websites to continue your research on what is current in the growing home automation industry.

My architect maintains his/her drawings (plans) on a PC CAD system. Does BTS Enterprises, Inc. do this with wiring diagrams as well?
Yes. All our wiring and component diagrams are developed and maintained using industry standard Visio software. Electronic or printed copies will gladly be provided to you and your architect/builder upon request.
Do you provide service and support for systems once they are installed? Or is that done through the manufacturers?

Systems installed by BTS Enterprises, Inc. carry a written limited warranty. For the specified warranty period (generally one year), we provide full service and support for our systems free of charge. For user questions and configuration issues, just give us a call. We will resolve the problem over the phone or send our technician to your home or business. In the unlikely event that an installed component should malfunction and require service under a manufacturer’s warranty, we will ship the item back to manufacturers and reinstall the item.

Can I see a demonstration of your products?

Of course! We highly recommend that potential customers come in to our demonstration model located at 2702-2704 Lancaster Ave. in Wilmington, DE to have private demonstrations of our latest products. It is the perfect way to decide on a system setup and to learn more about the solutions that BTS Enterprises, Inc. can provide.

What is the limit as far as the number of connected rooms in one household?
There really is no limit other than your own imagination! Factors that come into play are: your budget, electrical requirements and the physical size of your house. Other than that, we are very good at adapting to our customers’ needs.
What is the difference between LCD and DLP projectors?
LCD (Liquid Crystal Display) and DLP (Digital Light Processing) both have their advantages and disadvantages. Typically, LCD is better for computer presentations, whereas DLP is best suited for home theatre setups.
Which television screen technology is better: LCD or Plasma?
Similar to projectors, LCD and Plasma televisions both have their advantages and disadvantages. Typically, LCD is better for smaller televisions, whereas Plasma is better for larger televisions. However, the two technologies are so good today that it is really necessary to compare on a product by product basis to determine the best choice for your system.

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