Welcome To BTS Technical Support

Alarms (Burglar, Smoke, Medical, Panic)

The following form is designed to quickly gather important information about the status of your alarm system.
A list of common issues appears below. Select all that apply.
Respond to the follow-up questions the best that you can. If you don't know the answer to a question, simply move on.
After we receive this form, you will be contacted by BTS. If we need anything further, we will work with you at that time.

No display on KeyPad. Keypad does not light up when touched.

Yes
No

The * is blinking on the LED display.
Press the [*] button on the keypad.

What message is on the display?

Select one message from the list provided.

Enter the sensor number that appears in the message. Sensor ## Low Battery.

Enter the sensor number that appears in the message. Sensor ## Tamper.

Enter the unit number that appears in the message. Bus Failure ##

The keypad is sounding/beeping

Trouble beeps - 5 short beeps that occur every minute This indicates that there is a problem with your system that requires immediate attention To temporarily silence the trouble beeps, Press [DISARM] and enter your Code. To prevent the user from relying on a system that is not working properly, Trouble beeps will recur every few hours until the problem is resolved.
Exit Delay - Occurs after you enter your code to arm the system. 2 beeps (Stay) or 3 beeps (Away), followed by 1 beep every 4 seconds, followed by 10 seconds of quick beeps (indicating end of exit delay) followed by 2 beeps (Stay) or 3 beeps (Away) (Entry/Exit doors are now armed)
Entry Delay - 2 beeps every 2 seconds, followed by 2 beeps every second for the last 10 seconds
Chime - 2 beeps whenever a protected door or window is opened
Chime on Close - 1 long beep when a protected door or window is closed.
Protest - Repeating pattern of 1 long beep, followed by 1 short beep, followed by 1 long beep
Other

Select the sound pattern that most closely describes what you hear.

Describe the sound pattern

Sensor(s) are sending trouble message(s) or triggering false alarm(s).

Tell us the location of the faulty sensor(s) (include the zone # if you know it):

Back door Zone(2), Living Room Window (zone5), Basement Smoke

Has this happened more than once?

About how long has the system had this problem:

About how many times has the system sent an alert or false alarm:

Please enter a number from 1 to 99.

When did this happen?

Help us find an entry in the system log file. Provide a day and time frame.
For example you could enter Last Tuesday Evening or 1/1/2019 around 2:00pm

I cannot ARM the system

Is the keypad displaying PROTEST with continuous 2-beep sound?

Confirm that all protected doors and windows aare closed.
If the keypad continues to display PROTEST press # on the keypad to bypass the zone.
The system will ARM but the bypassed zone will not be protected until the problem is resolved.

ARMING level

Are you arming to STAY (secure the perimeter of the building only) or AWAY (secure the perimeter and the inside of the building)

Describe the situation

I want to confirm that my alarm monitoring is working.

I need assistance sending a test to COPS Monitoring.

I want to confirm or change information on file with COPS Monitoring.

The emergency contact list
The account passcode
Special instructions for entering my property
I need a Certificate of Monitoring for my insurance company
Other

What information do you need to update on COPS?

I need assistance modifying system attributes

Problem not listed How can we help you?:

File

Max. file size: 256 MB.

WELCOME TO BTS TECHNICAL SUPPORT

Alarms (Burglar, Smoke, Medical, Panic)

Thank You